Terms of Service

1. Who we are

Glades Air PLLC, 7901 4th St N, Suite 36474, St. Petersburg, FL 33702, is a travel concierge company that connects clients with Hakar Torres, Independent Travel Agent. Glades Air does not own or operate aircraft, hotels or other travel services. For private charter, the operating air carrier that holds operational control is named on your quote and confirmation, and charter is arranged by Hakar Torres, Independent Travel Agent, acting as your agent.

2. Who books your travel

Travel bookings are made by Hakar Torres, an Independent Travel Agent. The travel agent is not affiliated with Archer Travel Service, Inc. Travel services are provided by third-party suppliers such as airlines, hotels and aircraft operators, under each supplier's own terms.

Bookings are processed through Archer Travel Service, Inc., 800 Colorado Blvd, Los Angeles, CA 90041. Fla. Seller of Travel Reg. No. 35395.

You pay for travel only to the supplier or booking channel shown on your quote. You never pay Glades Air for travel. The travel agent is paid by travel suppliers through Archer Travel Service, Inc., not by you. We may earn supplier commissions, and they never change what we recommend.

3. What a Concierge Plan is

A Concierge Plan is an optional monthly or annual service from Glades Air PLLC. Depending on the plan you choose, it includes: a stated reply window for your messages; a priority phone line during stated hours; a concierge contact; access to the Glades client portal for itineraries, travel documents and your preferences profile; and help coordinating logistics such as ground transport, dining and event requests. The services, reply windows and hours for each plan are listed on the Concierge Plans page at the time you sign up.

Your plan fee pays Glades Air PLLC for concierge services. It does not include, prepay or discount any travel. Travel is booked separately by Hakar Torres, Independent Travel Agent, who is paid by travel suppliers, not by you.

A Concierge Plan is not a travel product. It does not include airfare, lodging, charter hours, ground transport, tickets, travel credits, discounts, special rates, guaranteed rates or guaranteed availability, and it is not a vacation certificate. Any travel or reservation you ask us to help with is quoted on its own and paid separately. You never need a plan to request a quote or book a trip.

4. Concierge Plan fees and refunds

Monthly plans: you may cancel at any time. Cancellation takes effect at the end of the current monthly billing period, and no partial-month refunds are given.

Annual plans: if you cancel within 14 days of purchase or renewal and have not used any plan service, you receive a full refund of that annual fee. After 14 days, or once a plan service has been used, the annual fee is not refundable, but you may cancel at any time to stop the next renewal, and your plan services continue through the end of the paid year.

Travel is separate from your plan fee. Airline, hotel, charter and other supplier charges follow each supplier's own cancellation and refund rules, which are shown on your quote before you pay. Plan refunds never depend on whether any travel was booked.

5. Automatic renewal and cancellation

Your Concierge Plan renews automatically at the price shown at checkout, every month for monthly plans or every year for annual plans, using the payment method on file until you cancel. You can cancel online at any time from Manage Billing in your account, the same way you signed up, or by emailing concierge@gladesair.com. Cancellation takes effect at the end of your current paid period. For annual plans, we email you a reminder before each renewal date, telling you that the plan will renew unless you cancel and how to cancel. If we change a plan's price, we tell you in writing before the change applies to your next renewal.

6. Payments

Plan fees are paid only to Glades Air PLLC and processed by Stripe, Inc. They appear on your statement as GLADES AIR. Glades Air never collects payment for travel.

7. Changes to plan services

We may update plan services with written notice. If a change reduces your plan's services, you may cancel and receive a refund of any unused prepaid portion of an annual fee, prorated by month.

8. Questions

Glades Air PLLC, 7901 4th St N, Suite 36474, St. Petersburg, FL 33702. Phone 407-900-0622. Email concierge@gladesair.com.